投訴主題:UPS 國際快遞服務超級慢
投訴日期:2012-04-13 投訴地區:廣東省 投訴人:熊女士
2011. 9.23
我司發往印度到付件一票,運單號1Z68WV480467661234
3.9kg
因為UPS印度公司的系統問題,客戶付款后其系統沒有更新,
期間UPS中國一直向我司催款。
而印度客戶急印度UPS已經發送相關函件證明其已經付款!
UPS 中國于2012.04月凍結我司賬戶68WV48
導致我司無法發送其他客戶到付貨物。
我司已經連續兩周跟催,但是UPS財務說沒有收到通知,無法解凍
今天2012.04.13再次打電話,其反饋說,系統壞了在維修。
此散漫的服務態度實在令人不滿。
UPS是全球服務性質,不能因其自己本身的系統問題給消費者帶來這么大的麻煩
郵件內容如下:
---------- Forwarded message ----------
From:
Date: Mon, Apr 2, 2012 at 11:41 AM
Subject: UPS letter!!!!!!Ugent!!!!!!EBENEZER MOULD COMPONENTS 1Z68WV480467661234
To:
Cc: pmehra@ups.com, unavneet@ups.com
Dear Anil,
Find below the mail which we have sent our UPS counterpart asking that not to follow-up with shipper……
Thanks & Regards,
Ramesh Maral
Laision Officer
UPS Jetair Express Pvt.Ltd.
Tel.No. :- 022 2827 6308.
________________________________________
From: Gambhir Siddhant (RRS5WCF)
Sent: Monday, April 02, 2012 11:34 AM
Cc: Upadhyay Navneet (RSP3NZZ); Mehra Priti (QHH1PXM); Maral Ramesh (VJT2RGS)
Subject: RE: UPS letter!!!!!!Ugent!!!!!!MOULD COMPONENTS 1Z68WV480467661234
Hi Partner,
We had received freight payment here in India and also send credit amendment by w/e 31st Mar’2012 against trk # 1Z68WV480467661234,
So request you that please do not follow with the CN shipper for freight payment.
If you are not concern person please forward to Active department.
Thanks & Reg.
Siddhant P. Gambhir
________________________________________
From: Maral Ramesh (VJT2RGS)
Sent: Monday, April 02, 2012 11:17 AM
To: Gambhir Siddhant (RRS5WCF)
Cc: Upadhyay Navneet (RSP3NZZ); Mehra Priti (QHH1PXM)
Subject: UPS letter!!!!!!Ugent!!!!!!MOULD COMPONENTS 1Z68WV480467661234
Dear,
Can you pls send the mail to counterpart that we have received the payment and sent the Amendment on 31st March 2012.
So pls do not follow-up with shipper……XPRECISION METAL CHINA
Thanks & Regards,
Ramesh Maral
Laision Officer
UPS Jetair Express Pvt.Ltd.
Tel.No. :- 022 2827 6308.
________________________________________
From: Gambhir Siddhant (RRS5WCF)
Sent: Monday, April 02, 2012 10:52 AM
To: Maral Ramesh (VJT2RGS)
Cc: Upadhyay Navneet (RSP3NZZ)
Subject: RE: UPS letter!!!!!!Ugent!!!!!!EBENEZER MOULD COMPONENTS
Ramesh,
We send it by last w/e 31st Mar’2012.
Thanks & Reg.
Sidd
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